Incident Responder Agent

The Incident Responder Agent helps teams quickly diagnose and resolve production incidents through automated triage and runbook execution.

What It Does

• Triages alerts - Assesses severity and impact
• Correlates errors - Links related issues across logs
• Executes runbooks - Runs predefined remediation steps
• Coordinates response - Notifies on-call and stakeholders
• Creates hotfix PRs - Generates fixes for known patterns

Severity Levels

| Level | Description | Response Time | |-------|-------------|---------------| | SEV1 | Service down, major impact | Immediate | | SEV2 | Degraded service | 15 minutes | | SEV3 | Minor issues | 1 hour | | SEV4 | Low priority | Next business day |

Configuration

agents:
  - name: incident-responder
    template: incident-responder
    triggers:
      alert:
        sources:
          - pagerduty
          - datadog
          - opsgenie
    config:
      # Auto-acknowledge alerts
      auto_acknowledge: true

      # Runbook location
      runbook_path: ".bamboosnow/runbooks/"

      # Escalation policy
      escalation:
        sev1:
          notify: ["#incidents", "@oncall"]
          timeout: 5m
        sev2:
          notify: ["#incidents"]
          timeout: 15m

      # Known error patterns
      known_errors:
        - pattern: "OOMKilled"
          runbook: "memory-pressure.md"
        - pattern: "connection refused"
          runbook: "database-connectivity.md"

Incident Response Flow

1. Alert Received - Agent ingests alert from monitoring
2. Triage - Assesses severity, identifies affected systems
3. Runbook Lookup - Finds relevant runbooks for error pattern
4. Initial Response - Executes automated remediation
5. Escalation - Notifies appropriate teams if unresolved
6. Documentation - Creates incident timeline for post-mortem